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Call us for all your car needs! 610-833-1200

AUTO SERVICE PROFESSIONAL

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as you need. Do not be embarrassed to request lay definitions.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

ASSOCIATIONS

  • ASE (Automotive Service Excellence)
  • IDENTIFIX
  • Jasper
  • ASE Master Technician
  • Car Care Aware

Testimonials

  • I'm a fairly new customer to Skinner's... only have had a few things done there... but each time is great. I'm on a tight budget so I appreciate when they give me options on doing what's needed on the car. And their work quality is excellent!
    -Dave M.

  • "GREAT DEPENDABLE" service. Glad I found out about Skinner's Automotive when I did. John and Melissa treat you like family and not just a customer. There the "BEST". Looking to send more work their way.
    -Joseph M.

  • John and Melissa are great people and provide quality/reliable service.
    -Walt K.

  • As usual was extremely satisfied and always come away with confidence that every detail was covered and I have no worries about the performance and safety of my vehicle.
    -Jack L.

  • I've been coming to you for work for over 7 years and you have always done a great job. That's why I keep coming back.
    -James B.

  • Don't take my vehicles anywhere else.
    -Don D.

  • Totally lost my brakes. Called John Skinner. Got it right in. Brake line had rusted through. Skinner's able crew replaced the line...not easy on a 22 year old Honda, and back on the road again in no time. Now that is service!
    -George M.

  • I dropped my car off in the morning before work. Papers, pens and envelopes available to fill out a request and drop my key off since I was there prior to them opening. I requested that my car be done by lunch time if possible. Sure enough, my inspection was complete by the time I was done with lunch. Check out/paying was very quick and easy. Every one was extremely friendly. Overall I was very happy with my experience and would definitely return to Skinner's in the future.
    -Megan G.

  • Skinner's is the Best Of Delaware County, hands down!
    -Stuart D.

  • As a famous general once said, "I shall return!"
    -Victor T.

  • Friendly, courteous, professional. Dealing with out of state vehicle, John and Melissa were great!
    -Charles R.

  • I could go to several service/repair shops between my home and Crum Lynne, but I chose Skinner's. Good people, good service, fair prices, always go the extra step. Just added a new vehicle to our family's fleet and that vehicle will go there as well. John and Melissa appreciate my business, and I in turn appreciate their friendship as well as their workmanship.
    -Stuart D.

  • I can't tell you how much I enjoyed my recent experience with Skinner's. I brought my car in for inspection and emissions about 9:00 am on a weekday. They asked if I needed a ride home (which at the dealer's they never asked me)! I was quite impressed with this. I told John some of my concerns and he said he'd check it out. He called me about 12:00 pm and told me what he found. It was a good amount of work, but I love my CR-V, so it was worth it. John also asked me if I wanted my headlights cleaned (the dealer said he'd need to replace the entire headlight to fix the oxidation problem so common in vehicles these days). I took John up on his offer and was WOWED when I picked the car up about 5:00 pm. What a huge difference - he has some magic potion, I guess. I met with Melissa to pay for the work and found out that we had graduated in the same class! What a small world. From now on, I won't go anywhere but Skinner's for all my vehicles. Great job!!!
    -Susan C.

  • Went in for an inspection and oil change and John's crew found a broken motor mount and bad master cylinder. Everything fixed the same day. Now that is service! One very happy customer.
    -Mario C.